Skip to main content
About Us

Visiting Us

When visiting, please report to the reception team on arrival

As a healthcare provider we follow government guidance on transmissible diseases therefore our visiting guidelines regarding Covid-19 may change in the future. Please refer to the information below for the latest updates.

Our address is:

St Peter & St James Hospice
North Common Road
North Chailey

Get Directions
Two perople walking through gardens

Visiting Times 

Routine visiting hours are between 11am – 6pm, however you may want to visit at other times so please discuss with the care team or contact us on 01444 471 598.

After 5pm on weekdays or at the weekends, please ring the doorbell and we kindly ask you to bear with us – we will answer the door as quickly as we can, but our nurses may be busy delivering care to patients.

We can help to arrange Google Meet, Zoom or FaceTime meetings if you are unable to visit in person; please let us know if we can help you with this.

Occasionally we may need to limit visitors due to space in the patient’s room. If the person you are visiting has too many visitors, you may be asked to wait until there is more space available. If the person you are visiting needs care during your visit, you may be asked to wait outside of the room while this happens.

Two women chatting in hospice wearing a facemask

Covid-19 Guidelines for all visitors

Covid-19 is still a significant risk to all of us, therefore please note: 

  • Please do not visit the hospice if you have symptoms of Covid or have tested positive for Covid. 
  • When you arrive at the hospice, please use the hand gel located in our reception area. 
  • Please observe social distancing at all times. 
  • As of 12th July 2022, due to updated regional guidance, visitors are required to wear face masks within the hospice.  

Please follow these rules while you are here to minimise the risk to our patients, our staff, volunteers, and to you. If there is anything you do not understand, please talk to the nurse in charge who will be happy to explain how and why we need to take these precautions. 

Food being served in the Hospice

Facilities available


Visitors to the Hospice can order meals from our kitchen menu for lunch and dinner. We ask that food is pre-ordered where possible; lunch should be ordered by 11am and dinner by 4pm. We take payment via cash or card and can accommodate dietary requirements; please ask the kitchen staff and they will be happy to help. Our kitchen also sells a range of homemade cakes and biscuits.

We have a vending machine in reception with a selection of confectionery and free hot drink facilities are available in the Patient and Family Lounge.

View our Menu

Smoking is strictly prohibited within the hospice but a smoking shelter is provided in the car park opposite the main entrance.

Frequently Asked Questions 

Where can I park?

We have ample free parking and disabled parking spaces available on site. When you turn off North Common Road, you’ll find a long driveway, where the hospice is situated. There, you can turn right into the visitor car park.  

Is the Hospice accessible by public transport?

Unfortunately there are no direct public transport routes. We are close to Haywards Heath, Wivelsfield, Burgess Hill and Plumpton train stations and taxis are available.

Can children visit?

Yes children can visit if accompanied by an adult. 

Do all public areas of the Hospice have level access?

Our ward, patient lounge and Living Well Centre have level access with disability friendly toilet facilities located close to each area.

Can I stay with my friend / relative overnight?

When someone is close to dying we invite those closest to the patient to stay overnight if they would like to. We have a temporary bed available in the patient’s room so you can stay close. If you want to stay at other times then please discuss this with the nurse in charge.

What facilities are in the room?

In each patient room there is a fridge, TV, ensuite toilet and WiFi available.

Can pets visit?

Yes pets can visit as long as they are well behaved and not disruptive to other patients. Pets remain the responsibility of the visitor.

I am worried about visiting the hospice, how can I get more information?

If you have never visited a hospice before it is quite natural to feel concerned about visiting. You might find it helpful to speak to someone about any concerns you have before visiting.

Please feel free to contact our team via the contact us section on our website or phone our reception and a member of staff will be able to discuss any worries you may have.