Community support FAQs

Community support FAQs

Some text about frequently asked questions

What is palliative care?

Palliative care aims to help people with life-limiting illness, as well as their family and friends, achieve the best quality of life possible. At St Peter & St James Hospice, we’ll assess your physical, psychological and spiritual needs and treat these accordingly.

Do I have to pay?

We’re often confused with Macmillan nurses, but we do not receive any funding from Macmillan and only a limited amount from the government. Through donations, legacies, events and other gifts, our generous community cover over 80% of our running costs, meaning hospice care is free of charge to patients, their family and friends.

When can I contact the CNS team?

Our nurses work seven days a week. However, at weekends and on bank holidays, with the exception of 25th December, there is one nurse on duty to provide telephone advice and support. If needed, we will liaise with District Nurses and the out-of-hours GP service to support you.

How often will I be contacted?

When you’re first referred to the service, your nurse will discuss with you your needs and worries and plan further contact with you. You might find a scheduled regular phone call useful, or may benefit from visits at home. If your condition changes or you have any concerns or queries, you can get in touch at any time. A small problem is often best dealt with before it becomes difficult and this is much easier during the working week when the professionals who know you best are available.

What if my CNS isn’t available when I need them?

We will always try to ensure that urgent problems are addressed as quickly as possible. If your CNS is on holiday or unavailable for any reason, one of our other team members will step in to help.

Do you share my personal information?

Our team may need to share your personal information within the hospice and with other healthcare professionals. Information about you will always be managed in accordance with The Data Protection Act 1998. We will not share information about you with your family or friends without your consent.