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Hospice News

Covid-19: updated hospice visitor information

By August 17, 2021October 11th, 2022No Comments

Visiting at St Peter & St James Hospice

Visits from close family and friends are an important part of daily life for people cared for on our ward. We welcome visitors as we know how important your visit is for the person you are coming to see and, of course, for you too.

We want things to go well, so we’ve set out below our expectations and how you can help make sure that things go smoothly. Whilst Covid-19 restrictions are being lifted, there is an increase in infections and requirements to self-isolate within the community so we need to continue to have measures in place to protect you and us so we can maintain our services.

Please follow the expectations below whilst you are visiting, this is to ensure the safety of our patients, our staff and you. If you do not understand why we are asking you to do something or you are not prepared to do what we ask, please talk with the nurse in charge to see if there is a reasonable alternative we can agree on. We reserve the right to refuse visitors but hope this would be in exceptional circumstances.

We have relaxed our visiting hours, these are now between 11 am and 6 pm daily. We still need to have some limitations in place to allow us to monitor who is visiting. Visiting outside this time is exceptional and only by appointment or invitation by the nurse in charge.

  • Visiting should be booked in advance where possible through the hospice reception by telephoning 01444 471598 Monday – Friday 9.30 am – 4 pm.
    You should book weekend visits in advance before 4 pm on Friday.
    We can arrange Google Meet, Zoom or Facetime meetings for others who want to contact those who are staying with us if you provide details.
  • There is a limit of two visitors at any time in the hospice rooms due to the need to allow space for social distancing in the rooms; the only exception would be for young children;
  • We are required to ask all visitors to undertake a Lateral Flow Covid test twice a week. This means you need to book a test time with reception and you will be asked to wait 30 minutes in your car to get your test result before you will be allowed to visit. Lateral Flow Covid tests should be registered on the government website using the organisation code 99873036. If you are already testing at home via the NHS scheme or other, then we will only accept email or text proof of a negative test result on the day that you are visiting or in the previous 2 days. A photo of a negative test or the test itself is not sufficient proof;
  • Please do not visit the hospice if you have been identified by Test and Trace as a contact of someone who is Covid positive. If your visit is necessary because the person you are visiting is approaching end of life then you will need to provide evidence of a negative PCR result as well as a negative lateral flow test on the day of your visit;
  • When you arrive at the hospice, all new and returning visitors must report to reception first. Please don’t just walk round to the room you are visiting;
  • After 5pm on weekdays or at the weekends, please wait for someone to answer the door – our nurses may be busy delivering care. We ask you to do this to make sure the person you are visiting is ready for you;
  • Visiting at the end of life – you will be advised if the visiting can be relaxed further regarding the timings of visits, but the other measures will still apply. Please do not hesitate to discuss this with the nurse in charge if you have any concerns or questions;
  • When you arrive at the hospice, please use the hand gel located in our reception area;
  • All visitors must wear face coverings at all times inside the hospice – covering your nose and mouth. You will be given a surgical face mask at reception before you go to your relative’s room. Masks should be removed when leaving the room and placed in the bin provided. It is not okay to take your PPE off in the room or let the mask slip below your nose or wear it below your chin;
  • You will be asked to wear an apron and gloves if you are assisting in the care of your loved one;
  • If we need to deliver care to your relative during your visit, we will ask you to leave the room for the period that the nurses are delivering care.
  • Please observe social distancing at all times.


Please remember we may need to change our guidance in the future based on the updates we receive from the Department of Health and Social Care.

Thank you for your cooperation.

Barbara Williams
Chief Executive