Covid-19: updated hospice visitor information

Visiting at St Peter & St James Hospice

We are pleased to be able to welcome visitors to the hospice, but we want you to understand and follow our rules and guidance while you are here.

The Hospice is now in a national lockdown – the highest level of restrictions currently in force in England.  We still want to offer visitors the opportunity to come to the hospice, as we recognise this is very important to those staying with us; however, this remains on a very limited basis.

We want you to understand and abide by our rules and guidance while you are here, which are:

  • Our visiting hours are between 2 pm and 4 pm daily.  Visiting outside this time is exceptional and only by appointment with the nurse on duty.  
  • Visiting is only for most immediate family members from one named household only – this must be communicated to and agreed with the IPU staff. (Exceptions can only be with hospice staff approval)
  • As we are in a national lockdown, visitors should not be travelling from any other parts of the country.
  • Visiting must be booked in advance through the hospice reception by telephoning  01444 471598  Monday – Friday 9.30 am – 4 pm.
  • You must book weekend visits in advance before 4 pm on Friday.
  • We can arrange Google Meet or Facetime meetings for others who want to contact those who are staying with us if you provide details.
  • A maximum of two visitors from one household, the only exception would be for young children, allowing space for social distancing within the rooms.
  • When you arrive at the hospice, all new and returning visitors must report to reception first.  Please don’t just walk round to the room you are visiting. 
  • At the weekends, please wait for someone to answer the door, please be patient.  We ask you to do this to make sure the person you are visiting is ready for you – they may be receiving care, or may not want anyone to visit at that time.
  • When you arrive at the hospice, please use the hand gel located in our reception area. 
  • Every time you visit, you will need to sign a declaration that you are well, whether you have any symptoms yourself and if you have been in contact with anyone else who might have symptoms.  We need this information to ensure that you understand and are agreeing to follow our rules. Even if you scan the QR code, we still need you to sign the declaration.
  • All visitors must wear face coverings at all times inside the hospice – covering your nose and mouth, especially when you come into contact with any of our hospice staff. It is not OK to take your face covering off in the room or let it slip below your nose or wear it below your chin.  If we need you to wear specific PPE, we will provide it for you.
  • Please observe social distancing of 2 metres at all times.
  • We cannot provide drinks or other refreshments for day visitors or allow you to make drinks on site.  You are welcome to bring drinks with you.

Our staff will challenge you if you do not follow these rules.

These rules are for your safety, our safety and the safety of all the people in our care.  If you refuse to follow the rules, we will ask you to leave the hospice. It is that serious.

Please remember we may need to change our guidance in the future based on the updates we receive from the Department of Health and Social Care. 

Thank you for your cooperation

Yours faithfully

Barbara Williams

Chief Executive