Covid-19: updated hospice visitor information

Visiting at St Peter & St James Hospice

We continue to follow the government guidelines about visiting restrictions, but as the national lockdown eases we want to offer more visiting opportunities.

We want you to understand and follow our rules while you are here; this is to ensure the safety of our patients, our staff and you. Anyone who is not prepared to follow our rules should talk with the nurse in charge to see if there is a reasonable alternative, but we reserve the right to refuse visitors.

  • Our visiting hours are between 2 pm and 6 pm daily. Visiting outside this time is exceptional and only by appointment with the nurse in charge;
  • Visiting is for identified ‘family’ members only. If visitors are from different households we ask that you do not visit at the same time. Nominated visitors will be agreed with the patient or immediate family, and agreed with the IPU staff. (Exceptions can only be with hospice staff approval);
  • Visiting must be booked in advance through the hospice reception by telephoning 01444 471598 Monday – Friday 9.30 am – 4 pm;
  • You must book weekend visits in advance before 4 pm on Friday;
  • We can arrange Google Meet, Zoom or Facetime meetings for others who want to contact those who are staying with us if you provide details;
  • There is a limit of two visitors at any time in the hospice rooms due to the need to allow space for social distancing in the rooms; the only exception would be for young children;
  • We are required to ask all visitors to undertake a Lateral Flow Covid test twice a week. This means you need to book a test time in with reception and you will be asked to wait 30 minutes in your car to get your test result before you will be allowed to visit. If you are already testing at home via the NHS scheme or other, then we will accept email or text proof of a negative test result on the day that you are visiting or in the previous 2-3 days;
  • When you arrive at the hospice, all new and returning visitors must report to reception first. Please don’t just walk round to the room you are visiting;
  • After 5pm on weekdays or at the weekends, please wait for someone to answer the door – our nurses may be busy delivering care. We ask you to do this to make sure the person you are visiting is ready for you;
  • When you arrive at the hospice, please use the hand gel located in our reception area;
  • All visitors must wear face coverings at all times inside the hospice – covering your nose and mouth. You will be given a Personal Protective Equipment pack (PPE) before you go to your relative’s room, consisting of a surgical face mask, apron and gloves. Please put this on before entering the room and wear it for the duration of your visit. It is not OK to take your PPE off in the room or let the mask slip below your nose or wear it below your chin;
  • Please dispose of the PPE before you leave the room in the bin provided. Hand gel is provided in the room;
  • If we need to deliver care to your relative during your visit, we will ask you to leave the room for the period that the nurses are delivering care;
  • Please observe social distancing at all times;
  • We cannot provide drinks or other refreshments for day visitors or allow you to make drinks on site. However you are welcome to bring drinks with you.

 

Please remember we may need to change our guidance in the future based on the updates we receive from the Department of Health and Social Care.

Thank you for your cooperation.

Barbara Williams
Chief Executive